Effective Date: 9th Oct 2020
1. Refund Eligibility
At TravelMenu, we understand that travel plans may change, and circumstances may require
cancellations or modifications to bookings. Our refund policy is designed to address various
scenarios, including cancellations, changes, and refunds. The eligibility for a refund depends on
the terms and conditions set by the service providers (e.g., airlines, hotels, tour operators) and
the specific circumstances of your booking. It is essential to review the cancellation and refund
policies of each service provider before making a booking.
2. Cancellation and Refund Process
2.1. Booking Cancellations: If you wish to cancel a booking made through TravelMenu, you
must notify us as soon as possible by contacting our customer support team or following the
cancellation instructions provided by the respective service provider. Please note that the
cancellation terms and conditions may vary depending on the service provider and the specific
booking.
2.2. Refund Requests: To request a refund for an eligible booking, you must follow the refund
process outlined by the service provider. TravelMenu will assist you in facilitating the refund
process to the extent possible. However, please be aware that the time and method of refunds
are determined by the service provider, and TravelMenu cannot guarantee the processing time
or method.
3. Non-Refundable Services
Certain bookings, services, or products may be non-refundable or subject to specific
cancellation policies set by the service provider. It is your responsibility to review and
understand the terms and conditions of each booking before finalizing your reservation.
TravelMenu is not responsible for non-refundable bookings or any fees associated with
cancellations that do not adhere to the service provider's policies.
4. Change Fees
Some service providers may allow modifications to bookings but may charge change fees for
such modifications. The amount and terms of change fees will vary depending on the service
provider and the specific booking. You are responsible for any change fees incurred as a result
of modifications to your booking.
5. Travel Insurance
We strongly recommend that you consider purchasing travel insurance to protect your
investment in case of unforeseen circumstances or emergencies. Travel insurance may cover
cancellations, trip interruptions, and other unexpected events that may affect your travel plans.
6. Contact Us
If you have any questions or concerns about our refund policy or need assistance with a refund
request, please contact us at:
TravelMenu
B-38, Old DLF Colony, Sector -14
Hello@travelmenu.in
8506084778
